Customer Comments: About our Bartending DVDs and Bartender Staff Training

Here's what people are saying about us

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Hey,
My name is Chris and i'm in Australia. I have been interested in flair for a while and knew about extremebartending.com for a while. However, living in Australia i was a bit unsure about ordering a couple of DvD's online.

However, i contacted Scott and he was Incredibly helpful and was in contact via email very promptly. He put together a package of DVD's for me, and sent them across the world to me almost immediately.

I can not express how impressed i was with the videos and service provided by the guys at Extremebartending.com. I highly recommend ordering something (i constantly refer to my videos for reference and for tips on how to improve!).

A purchase that i recommend to ANYONE interested in flair!!
      -- Chris
Dear Scott and Karen,

It's been a few weeks since our flair seminar and I wanted to drop you a line.

First of all, a huge thank you! The seminar was as informative as it was enjoyable and while I'm sure all of your instructors are great, having Scott do ours was an added bonus. My staff are a cast of characters and Scott was a model of patience. Furthermore, he embodies what I repeat to my staff all the time: positive thinking, positive results.

Has it helped? Absolutely, 100% yes! Every bartender who took the class has come back to me with stories of "I did this and this and the guy tipped me $xx!! on one drink!". For the ones who are newer to bartending, it opened their eyes to how much more there is and can be to bartending, and for the old timers it just made their job that much more fun (could it be any more?).

Each staff member has taken the foundation Scott gave them and started to make it their own, using what they're comfortable with and growing in their confidence. Individulized customer service is what we strive for and we've just pushed the bar (no pun intended) higher.

I've advised the owners that, as the staff changes in the future, that they should continue to hold these bartender seminars and make them mandatory.

Once again, from me and my staff, a huge, huge, Thank you!

Yours sincerely,

J. Albertelli
General Manager
Bigfoot Lodge, LA & SF
Little Cave
Lucky Tiki
Saints and Sinners

PS. Scott, the Tom Cruise suite is always here waiting for you. And you should have seen Jeffrey Dammit (the one who looks like Beelzebub) on 6/6/06 working at Saints and Sinners. He was completely painted red with horns superglued to his forehead and flairing like a rockstar. I was so proud.

PSS. Please feel free to use my letter on your website. I've already told my friend, Thomas, who's the bar manager at Velvet Margarita (in Hollywood and they're planning to open in Vegas as well) about you and the seminar, and he was really into it. He remembered seeing your booth at The Show and is a customer service fanatic like myself.


      -- J. Albertelli ( Los Angeles & San Francisco )
working flair dvd is awesome! i have learned alot in 3days!
and my whole staff is very into this. buy it it is worth every penny! :)

      -- Veronica Murray
Hey thank you very much for all your help it has been excellent! i will be purchasing a few sets of videos and a flashing tray an flare bottle and maybe a couple more things!thanks for all your help!maybe if i buy lots you could throw in some things for me hehe thanks!
      -- Vincent
Just wanted to thank Scott Young for the phone call the other day. I never would have thought the owner of a company would personally handle a question from a customer....wow!! Outstanding service, you definietly practice what you preach. If you or any of your staff are ever in NJ let me know, I work for a paintball field as well so come out and enjoy shooting each other!!

Thanks,
Chris
      -- Chris Poitivient

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Scott Young, President and Head Instructor Bar Smart Inc.